Hospitality Consulting

DIC Hospitality Consultancy offers a full complement of professional services from project planning, providing systems to open and operate a brand new hospitality enterprise, to helping you navigate the pitfalls of possible labor union issues etc.  Specializing in hospitality management, feasibility analysis studies, site development and hospitality business solutions DIC has experts in hotel and restaurant operations, training, country clubs, marketing, human resources, MIS, casinos and real estate. Our people have played key roles in the conceptual development and financial success of these enterprises and companies.

DIC also have our hospitality search consultants and we are in a position to assist our clients in meeting their business objectives by providing our services in:

Opening of hotels and food and beverages outlets
Setting operational systems (rooms, F&B, property operations, and supporting functions)
Writing and/or translating operational manuals
Quality audit in all hotels functions
Setting HR, training and development systems
Setting total quality management
Tailoring and conducting training and development programs (managerial, leadership, communication, service standards, etc.)
Mystery shopper
Employee satisfaction surveys
Customer satisfaction surveys